本隐私政策说明 BXwell Supply Chain（“BXwell”“我们”）如何在您访问本网站、提交询价或与我们沟通时收集、使用、披露、保存和保护个人信息。我们力求按照适用的加拿大隐私法律处理个人信息。
我们收集什么联系信息、询价内容、业务沟通及必要的技术数据。
为什么收集回复询价、准备报价、提供服务、保障网站安全和履行法律义务。
如何联系可通过邮箱或电话提出访问、更正、删除或投诉请求。
1. 适用范围与责任
本政策适用于 BXwell 运营的网站、在线询价表单以及与潜在客户、客户、供应商和业务联系人之间的相关沟通。BXwell 指定“隐私负责人（Privacy Officer）”负责监督个人信息管理、回应隐私问题并处理访问或投诉请求。
本政策不取代双方签署的仓储、履约、运输、维修或其他服务协议中的专门隐私、保密或数据处理条款；如有冲突，以适用的书面协议和法律要求为准。
2. 我们收集的信息
您主动提供的信息
- 姓名、公司或品牌名称、电话号码、电子邮箱及其他联系方式；
- 所需服务、产品类型、SKU 数量、订单量、尺寸重量、目标仓库及询价说明；
- 您通过电子邮件、电话或其他沟通方式发送的内容；
- 当您成为客户后，为执行服务所需的联系人、收发货、账单、合同、退货或项目资料。
网站运行过程中产生的信息
为提供和保护网站，我们的托管及安全服务商可能自动处理 IP 地址、浏览器类型、设备信息、访问时间、请求页面、推荐来源及安全事件信息。网站使用浏览器本地存储记住您的语言选择。
我们目前不主动收集的信息
本网站目前未配置广告追踪像素或行为定向广告分析。请不要通过公开询价表单提交信用卡号码、银行账号、政府身份证件号码、密码、医疗信息或其他不必要的敏感信息。
3. 收集和使用目的
- 回复您的询价、评估服务需求并准备报价或方案；
- 建立、管理和履行客户或供应商关系；
- 安排入库、仓储、订单履约、退货、换标、中转、B2B 出库及相关服务；
- 提供客户支持、处理投诉、争议和质量问题；
- 维护网站、网络和业务系统的安全与完整性；
- 进行合理的内部记录、审计、风险管理和业务改进；
- 遵守税务、会计、海关、运输、安全、法院命令及其他适用法律要求。
除非法律允许或要求，否则我们不会将个人信息用于与上述目的不相符的新用途，而不先取得适当同意。
4. 同意与选择
当您主动提交询价、与我们联系或使用我们的服务时，即表示您同意我们为已说明且合理的目的处理相关信息。您可以撤回对非必要用途的同意，但撤回可能影响我们回复询价、提供报价或继续部分服务的能力。
我们不会因为您拒绝提供与交易无关的信息而不合理地拒绝服务。对于营销邮件，我们仅在获得适当同意或法律允许时发送，并提供退订方式。
5. 信息披露与服务提供商
我们不会出售或出租个人信息。为实现上述目的，我们可能仅在必要范围内向以下对象提供信息：
- 网站与安全服务商：Cloudflare 为网站提供托管、DNS、网络安全及相关基础设施；
- 表单传输服务：FormSubmit 用于将网站询价内容转发至我们的业务邮箱；
- 电子邮件与办公服务：Google/Gmail 或我们使用的其他通信、文件和协作服务；
- 履约合作方：承运商、仓库合作方、技术商、维修商、专业顾问或其他为完成经确认服务所必需的供应商；
- 法律及安全要求：在法律要求、法院命令、保护合法权益、调查欺诈或维护人员和财产安全时，向主管机关或相关方披露。
我们要求代表我们处理信息的服务提供商仅按约定目的使用信息，并采取与信息敏感程度相适应的保护措施。
6. 跨境处理
我们的部分服务提供商可能在加拿大、美国或其他其运营所在的司法管辖区处理或存储信息。个人信息在其他司法管辖区处理时，可能受当地法律约束，并可能在合法程序下向当地政府、法院或执法机构提供。
7. 保存期限
我们仅在实现收集目的、履行合同、解决争议、执行协议和遵守法律所需期间保存个人信息。询价记录会根据是否形成业务关系、沟通状态以及法律或会计需要进行定期审查；不再需要的信息将被安全删除、匿名化或隔离。
8. 安全保护
我们根据个人信息的敏感程度、数量、用途和保存环境采用合理的行政、技术和物理保护措施，包括访问控制、账户安全、受保护的云服务、员工及供应商权限限制和必要的事件响应程序。
互联网传输和电子存储不存在绝对安全。若您认为与 BXwell 有关的信息可能被未经授权访问，请立即联系我们。
9. 您的权利
在适用法律允许的范围内，您可以：
- 询问我们是否持有您的个人信息以及如何使用或披露；
- 请求访问我们持有的个人信息副本；
- 请求更正不准确或不完整的信息；
- 撤回同意或要求停止某些非必要用途；
- 在适用情况下要求删除不再需要的信息；
- 对我们的个人信息处理方式提出问题或投诉。
为保护信息，我们可能在处理请求前核实您的身份。我们通常力求在收到完整书面请求后 30 日内回复；法律允许时可能延长，并会说明原因。
10. Cookies、本地存储及第三方链接
网站使用浏览器本地存储记住中英文选择。Cloudflare 可能为安全、防止滥用或网络运行设置必要的技术 Cookie。本网站目前不使用广告 Cookie。
网站可能包含第三方平台或地图链接。离开本网站后，第三方的隐私政策和服务条款将适用，我们不控制其信息处理方式。
11. 未成年人
本网站面向企业和商业用户，不以未成年人为目标。我们不会明知而通过本网站收集未成年人的个人信息。如您认为未成年人向我们提交了信息，请联系我们处理。
12. 政策更新
我们可能因业务、技术、服务提供商或法律要求变化而更新本政策。更新后的版本将在本页公布，并标明新的生效日期。重大变化将在合理可行的情况下以更显著方式提示。
This Privacy Policy explains how BXwell Supply Chain (“BXwell,” “we,” “us,” or “our”) collects, uses, discloses, retains, and safeguards personal information when you visit this website, submit a quote request, or communicate with us. We aim to handle personal information in accordance with applicable Canadian privacy laws.
What we collectContact details, quote information, business communications, and necessary technical data.
Why we collect itTo respond, quote, deliver services, secure the website, and meet legal obligations.
Your choicesContact us to request access, correction, deletion, withdrawal, or to raise a concern.
1. Scope and Accountability
This Policy applies to the website operated by BXwell, our online quote form, and related communications with prospective customers, customers, suppliers, and business contacts. BXwell designates a Privacy Officer to oversee personal-information practices and respond to questions, access requests, and complaints.
This Policy does not replace privacy, confidentiality, or data-processing terms in a signed warehousing, fulfillment, transportation, repair, or other service agreement. Where there is a conflict, the applicable written agreement and law will govern.
2. Information We Collect
Information you provide
- Name, company or brand, telephone number, email address, and other contact information;
- Requested services, product type, SKU count, order volume, dimensions, weight, preferred warehouse, and quote details;
- Content sent through email, telephone, or other communications;
- After you become a customer, contact, shipping, receiving, billing, contract, return, and project information required to perform services.
Information generated through website use
To deliver and secure the website, our hosting and security providers may automatically process IP address, browser type, device information, timestamps, requested pages, referring source, and security-event data. The website uses browser local storage to remember your language selection.
Information you should not submit
This website is not currently configured with advertising pixels or behavioural advertising analytics. Do not send credit-card numbers, bank-account details, government identification numbers, passwords, medical information, or other unnecessary sensitive information through the public quote form.
3. Purposes for Collection and Use
- Respond to inquiries, assess requirements, and prepare a quote or operating proposal;
- Establish, administer, and perform customer or supplier relationships;
- Arrange receiving, storage, fulfillment, returns, relabeling, transloading, B2B outbound, and related services;
- Provide support and address complaints, disputes, and quality issues;
- Protect the security and integrity of our website, network, and business systems;
- Maintain reasonable internal records, audits, risk management, and service improvement;
- Comply with tax, accounting, customs, transportation, safety, court-order, and other legal requirements.
Unless permitted or required by law, we will not use personal information for a materially new purpose without obtaining appropriate consent.
4. Consent and Choices
By submitting a quote request, contacting us, or using our services, you consent to the handling of relevant information for the identified and reasonable purposes. You may withdraw consent for non-essential purposes, although this may affect our ability to respond, quote, or continue certain services.
We will not unreasonably refuse service because you decline to provide information unrelated to the transaction. Marketing messages are sent only where we have appropriate consent or legal authority, and will include an unsubscribe method where required.
5. Disclosure and Service Providers
We do not sell or rent personal information. We may disclose information only as reasonably necessary to:
- Website and security providers: Cloudflare provides website hosting, DNS, network security, and related infrastructure;
- Form transmission: FormSubmit transmits website quote submissions to our business email;
- Email and productivity: Google/Gmail and other communications, file, or collaboration services we use;
- Service delivery: Carriers, warehouse partners, technology vendors, repair vendors, professional advisers, and other suppliers required to perform an approved service;
- Legal and safety purposes: Authorities or relevant parties where required by law, court order, protection of legal rights, fraud investigation, or the safety of persons and property.
We expect providers processing information for us to use it only for agreed purposes and to apply safeguards appropriate to its sensitivity.
6. Cross-Border Processing
Some service providers may process or store information in Canada, the United States, or other jurisdictions where they operate. Information processed outside Canada may be subject to local laws and lawful access by courts, governments, or law-enforcement authorities in those jurisdictions.
7. Retention
We retain personal information only as long as reasonably necessary for the identified purposes, contract performance, dispute resolution, enforcement, and legal compliance. Inquiry records are periodically reviewed based on whether a business relationship was created, communication status, and legal or accounting needs. Information no longer required is securely deleted, anonymized, or isolated.
8. Safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity, amount, purpose, and environment of the information. Measures may include access controls, account security, protected cloud services, restricted employee and supplier access, and incident-response procedures.
No internet transmission or electronic storage method is completely secure. Contact us promptly if you believe information associated with BXwell may have been accessed without authorization.
9. Your Privacy Rights
Subject to applicable law, you may:
- Ask whether we hold personal information about you and how it has been used or disclosed;
- Request access to a copy of personal information we hold;
- Request correction of inaccurate or incomplete information;
- Withdraw consent or object to certain non-essential uses;
- Request deletion where the information is no longer required and the law permits;
- Raise a question or complaint about our information practices.
We may verify your identity before completing a request. We generally aim to respond to a complete written request within 30 days, subject to lawful extensions and exceptions.
10. Cookies, Local Storage, and Third-Party Links
The website uses browser local storage to remember your language selection. Cloudflare may use essential technical cookies for security, abuse prevention, or network operation. We do not currently use advertising cookies.
The website may link to third-party platforms or maps. Once you leave this website, the third party’s privacy policy and terms apply, and we do not control its information practices.
11. Minors
This website is intended for businesses and commercial users and is not directed to minors. We do not knowingly collect personal information from minors through the website. Contact us if you believe a minor has submitted information.
12. Changes to this Policy
We may update this Policy to reflect changes in our business, technology, service providers, or legal requirements. The revised version will be posted on this page with a new effective date. Material changes will be highlighted where reasonably practicable.